They are under staffed. Very, very busy at times. Many tasks to perform under pressure.
I came across this podcast that hit close to home. I worked in a lot of different service industry positions before getting my start in the corporate world. It actually all started from one of my regulars at the bar I tended who was working at a consulting firm and thought I'd be a good fit for a Research position. Fast forward 5 years and I've built a nice career for myself and a home here at Jobcase where I get to hire engineers that enable... see more
Always pleasant at Advance Auto Parts. No drama.
Pleased with my schedule.
I managed a store for 2 yrs & spent
20 yrs merchandising upgrades @
new stores. After acquiring Parts America & Discount Parts we abandoned our core values & started to deviate from POLICY.
'07 transferred back to retail where I ENJOYED training several into management positions...2 into the DISTRICT LEVEL. The last manager
I had, had failed once before @ another store. He was difficult to work with as he wanted to follow
PROCEDURE over POLICY... see more
I listened to their anger and talked to them to bring proper resolve to their problem.
Work hard. Treat customers with dignity and respect and give them the right parts and suggest something better if applicable.
Putting my faith in others as I had hoped they learned something from me about getting parts out to the customers in a timely fashion. I find that most parts people don"t understand the concept about getting the customers their parts as quickly as possible. Customer service is still number one throughout the industry.
I hired replacement staff.worked with staff to get store back to company standards. Increased sales while working toward these standards, increased customer satisfaction results.
The biggest mistake i made was trying to
o be friends with the underage management on mulberry in fortcollins